Refund Policy

Refunds & Exchanges

If you have any questions about the item, we recommend that you contact us before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 2 days after receiving the order.

We reserve the right to decline refund requests for the following product types:

Customized products
Personal hygiene products
Products without quality problems

Refund process

Once we receive a request, we will contact the customer within 3 working days.
Once we approve the refund, please return the refund item(s) within 2 working days and send a message to us. Please also attach the name of the courier and the tracking number.
Once we receive the refund item(s), we will verify and complete the refund within 3 working days.

退款換貨須知

若對商品有疑問，請在購買前來信提出。購買前詳盡地溝通，可省下退款/換貨所耗費的心力、金錢與時間。

* 退款退貨申請條件：商品有明顯污點和質量問題，其他個人主觀原因不予退貨。

客服會在收到申請後的 2 個工作天內聯繫客人。同意寄回後，請在 3 個工作天內，將完整的商品寄出，並填寫退貨單號。

Terms of Service

Please read these Terms of Service carefully before using the www.ateliersomepiece.com

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by ATELIERSOMEPIECE. ATELIERSOMEPIECE has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that ATELIERSOMEPIECE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability. We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.